Returns & Exchanges Refund Policy

At Sunshine Comforts, we are dedicated to providing you with high-quality products and excellent customer service. If you need to return or exchange an item, please review our policy below:

  • Returns

    Restocking Fee: A 15% restocking fee applies to all non-defective returns.

    • Eligibility: You have 30 days from the date of delivery to return your items. Items must be unused, in their original packaging, and in the same condition as when received.
    • Process: To initiate a return, please contact us at hello@sunshinecomforts.co.uk with your order number and reason for return. We will provide you with return instructions.
    • Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
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  • Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Exchanges

  • Eligibility: Exchanges are accepted for defective or damaged items, or if you received the wrong product.
  • Process: To request an exchange, email us at hello@sunshinecomforts.co.uk with your order number and details of the item you wish to exchange. We will assist you in arranging the exchange, subject to stock availability.

Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Refunds are processed within 7-10 business days.
  • Method: Approved refunds will be issued to the original payment method used for the purchase.

FAQ

Q: How do I return an item?

A: Contact us at hello@sunshinecomforts.co.uk with your order number and reason for return. We will guide you through the return process.

Q: Can I exchange an item?

A: Yes, exchanges are available for defective, damaged, or incorrect items. Email us at hello@sunshinecomforts.co.uk to start the exchange process.

Q: Who pays for return shipping?

A: Return shipping costs are the customer's responsibility, except in cases of defective or incorrect items.

Q: When will I receive my refund?

A: Refunds are processed within 7-10 business days after we receive and inspect your return. Refunds will be issued to the original payment method.

For any additional questions or concerns, please contact us at hello@sunshinecomforts.co.uk. We are here to help!